Why is the multiple portal setting not visible in Panorama or Strata Cloud Manager (SCM)?

• Prisma Access - Panorama Managed
• Strata Cloud Manager (SCM)
• Prisma Access for Users
• Multi-Portal feature

1. Multiple portal feature is supported on Prisma Access. For the requirement, refer to Configure Multiple Portals in Prisma Access.
2. The multiple portal feature can be enabled using the following GUI Path. You cannot see them if the multi-portal feature is disabled in our backend.

• On Panorama: Cloud Services > Configuration > Mobile Users - Global Protect > Settings
• On SCM (Strata Cloud Manager): Workflows > Prisma Access Setup > GlobalProtect > GlobalProtect Setup > Infrastructure > Infrastructure Settings

3. To check if the feature is enabled on our backend, Collect the HAR file
4. If the multi-portal feature is disabled for the tenant, the following entry is seen in the .har file.

https://x.x.x.x/php/utils/router.php/cloud_services.SaasChecker.getFeatureFlagInfo

"result": {
"tenant_id": "yyyyyyyyyy",
"feature_flag": {
...
"multi_portal": {
"type": "sre",
"feature": "multi_portal",
"feature_arguments": "",
"err_msg": "Multi-Portal feature is disabled for this tenant", 
"value": 0 
},

https://xxxx.paloaltonetworks.com/api/features

    },
    {
        "name": "gp_customization",
        "toggle": 0
    },

• On Panorama, multi-Poral setting is seen under "Advanced" tab (Cloud Services > Configuration > Mobile Users—GlobalProtect > Settings).
• This option may not be visible on Panorama-managed Prisma Access with plugin cloud_services-4.0.0-h78, in which version the feature flag check is implemented.
• This happens when the multi-portal feature for the tenant is disabled in our backend.