Jira Integration - error: request failed with status 400: Field „priority” cannot be set.

• Customers are unable to set up Jira Integration with Prisma due to an error:

"Failed to send alert: failed to send jira test alert, error: request failed with status 400: Field 'priority' cannot be set.

• The screenshot with error:

• The screenshot serves as proof that the “Priority” has been set in Prisma Cloud:

• The screenshot serves as evidence that the “Priority” has been successfully set in Jira for the Prisma Cloud project.

• The screenshot provides evidence that all settings are correct, and the customer can successfully save the configuration.

• Prisma Cloud
• Jira integration

• The cause for this behavior is the incorrect selection of “default priorities” for the Jira project.

• The solution to the problem is to remove “default priorities” from the Jira project and replace them with “system priorities.”

• To identify system priorities, simply expand the choices field. The correct priorities should be highlighted in color, while the default ones remain in black.

• After selecting the correct “priorities” in Jira, the project client is able to send a test message.

• Prisma Cloud test alerts are now visible in the Jira project.