Why we can not access 2 Tenants at the same time on same browser
2703
Created On 11/12/23 12:11 PM - Last Modified 11/12/23 12:16 PM
Question
- Why customer can not access 2 Tenants on same browser at same time ?
- Customer has 2 Tenants like 'Prod' and 'Beta' on same Stack, customer can not access both Tenants at same time, even on opening a new Tab on different Window.
- If customer Logins to 'Prod' and then open new Window/Tab to Login to 'Beta' then if Refresh the page on 'Prod' it will take the session to 'Beta' Tenant.
Environment
- Prisma Cloud
- Google Chrome
Answer
- In order to use another Tenant at same time, it is required to use Incognito mode for another session.
- The issue happens because the browser creates a new session key when we access the new Tenant and it overrides the old sessions to previous Tenants and keep the latest one Active only. By opening Incognito it creates new session key and keeps it separate from the session that is opened on normal mode.
- It is same as we login to Facebook or YouTube and open multiple Tabs/Windows it will keep the same session across all. We need to log out or open Incognito window to sing-in and use another account at same time.