Strata Cloud Manager - Unable to see Folder management Option manage NGFWs

Strata Cloud Manager - Unable to see Folder management Option manage NGFWs

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Created On 11/07/23 05:49 AM - Last Modified 10/31/24 19:47 PM


Symptom


  • Prisma Access Strata cloud Manager admin with AIOps for NGFW free license cannot see the Folder Management option on Strata cloud Manager.
  • They are unable to create any folders.
  • They cannot use the folder workflows as described in the documentation.

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Environment


  • PANOS-10.2.4-hx
  •  Strata Cloud Manager

Cause


Folder management on Strata cloud Manager is only available for AIOps for NGFW premium licenses. It is not available with AIOps for NGFW free option.

Resolution


Need AIOPS premium License for Folder Management to be enabled on Strata cloud Manager
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    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000008VmpCAE&lang=en_US&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail

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