OTP成功后 Panorama 未连接到 CDL

OTP成功后 Panorama 未连接到 CDL

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Created On 10/24/23 00:41 AM - Last Modified 01/28/25 06:28 AM


Symptom


  • GUI 的状态：全景 > 云服务 > 状态（错误），显示灰色而不是绿色
Case#02743025-Panorama-Status.png

Environment


  • 全景 M-200，
  • PAN OS 10.1.10-h2

Cause


  • 全景云插件不正确和/或端口 444 和 80 未打开

Resolution


Check and confirm license and certificates are correct. 
  1. Panorama(primary-active)> request license fetch
    License should be fine
  2. Panorama(primary-active)> request plugins cloud_services panorama-certificate delete
    (Pass)
  3. Panorama(primary-active)> request plugins cloud_services panorama-certificate fetch debug yes otp xxxx
    (Success)
  4. Panorama(primary-active)> show system state | match custid
    (The output looks correct)
  • 如果步骤 1 的许可证获取失败，请停止并且不要继续。检查网络连接，如果需要帮助，请联系支持。
  • 一旦上述步骤正常工作，请使用以下命令来修复问题。
  1. Panorama(primary-active)> delete license key *key

  2. Panorama(primary-active)> request license fetch
确保端口 444 和 80 保持开放
  1. Panorama(primary-active)> request plugins cloud_services panorama-certificate delete

  2. Panorama(primary-active)>request plugins cloud_services panorama-certificate fetch debug yes otp yyyy
  3. 再次检查全景状态GUI：全景 > 云服务 > 状态，它应该显示绿色
Case#02743025-Panorama-Status-OK.png

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