Panorama is not getting connected to CDL after OTP success

• Statis of GUI: Panorama > Cloud Services > Status (error) , display grey instead of green

• Panorama M-200,
• PAN-OS 10.1.10-h2

• Incorrect cloud plug-in for panorama and/or ports 444 and 80 not open

Check and confirm license and certificates are correct. 

1. Panorama(primary-active)> request license fetch

    License should be fine

2. Panorama(primary-active)> request plugins cloud_services panorama-certificate delete 

   (Pass)

3. Panorama(primary-active)> request plugins cloud_services panorama-certificate fetch debug yes otp xxxx 

   (Success)

4. Panorama(primary-active)> show system state | match custid  

   (The output looks correct)

• If the license fetch of step 1 fails, stop and do not continue. Check network connection and engage Support if assistance is required.
• Once the above steps work correctly, Use the following commands to fix the issue.

1. Panorama(primary-active)> delete license key *key
   

2. Panorama(primary-active)> request license fetch
   

3. Panorama(primary-active)> request plugins cloud_services panorama-certificate delete
   

4. Panorama(primary-active)>request plugins cloud_services panorama-certificate fetch debug yes otp yyyy
   

5. Verify the Panorama status again by navigating to GUI: Panorama > Cloud Services > Status, and ensure it displays green.