AutoFocus DNS Security 选项卡丢失
10772
Created On 07/29/20 23:33 PM - Last Modified 04/09/24 00:00 AM
Symptom
- AutoFocus DNS Security 仪表板不可用
- 手动导航到 DNS Security 着陆页 时,我们会看到以下消息:
You do not have permission to view this page. The content you are trying to access is only available to DNS Security customers. Learn more about AutoFocus licensing options
Environment
- DNS Security 和威胁预防许可 PAN-OS 设备处于活动状态且未过期
- 关于 DNS Security
- 请注意 AutoFocus , 访问 DNS Security 仪表板内不需要许可证 AutoFocus
The DNS Security data available to you depends on which license(s) you currently possess. * If you have active DNS Security and AutoFocus licenses, you have full access to all content within the AutoFocus portal. * If you have an active DNS Security license, but no AutoFocus license, you can only access your organization’s DNS statistics data from the DNS Security content tab. Additionally, your AutoFocus search options are limited to IP address and domain searches. * If you have an active AutoFocus license, but no DNS Security license, the DNS Security content tab will not be available in the AutoFocus portal.
Cause
- 在某些情况下,负责激活此功能的标志无法正确更新
Resolution
- 请打开一个支持的案例,并提供需要访问的用户的电子邮件
Additional Information
- 友好的提醒,随时检查https://status.paloaltonetworks.com/,以了解任何已知的影响,我们的 Cloud Services