Application and Threat version downloads and installs, but never actually updates
16382
Created On 07/14/20 18:55 PM - Last Modified 08/21/20 23:45 PM
Symptom
- Applications and Threats set to automatically download/install
- System log shows it was completed successfully but still on same version
- Same symptom with installing via CLI
- Errors in ms.log
-
2020-04-17 00:40:53.880 +0200 Error: pan_cfg_mgr_read_content(pan_cfg_mgr.c:21923): file /opt/pancfg/mgmt/content/global/ip2loc.txt does not exist 2020-04-17 00:40:53.929 +0200 Error: _pan_dir_remove_tree(pan_fs.c:389): Error removing dir : /opt/pancfg/mgmt/updates/newcontent/cache/90000 with error number: 2. 2020-04-17 00:40:54.702 +0200 Error: pan_mgmtop_do_install_content(pan_ops_content.c:7066): failed to install latest Content 2020-04-17 00:40:54.703 +0200 Error: pan_jobmgr_process_job(pan_job_mgr.c:3165): CONTENT INSTALL job failed
Environment
- PAN-OS
- Applications and Threats
Cause
This is caused by a corrupted content directory.
Resolution
This is addressed by PAN-146284 and resolved in PAN-OS versions: 8.1.17, 9.0.11, 9.1.5
WORKAROUND: Please contact support