Server error when migrating Panorama-VM in legacy mode to panorama mode

Server error when migrating Panorama-VM in legacy mode to panorama mode

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Created On 07/12/20 19:01 PM - Last Modified 06/23/21 16:32 PM


Symptom


  • Panorama VM is running VMware ESXi in legacy mode.
  • Unable to migrate from legacy to panorama mode due to error below:
"Server error: Failed to change mode. Please add a new virtual logging disk with more than 2048.00 GB of storage capacity to support panorama mode."

Environment


  • Platform: Panorama VM on VMware
  • PAN-OS / Plugin Version: Any
  • Deployment: Existing

Resolution


Follow the steps below:
  1. Shut down Panorama
  2. Remove 2TB disk
  3. Reboot Panorama
  4. Execute the command " >request system system-mode panorama" (may prompt to add a disk of at least 50GB)
  5. Shut down Panorama
  6. Add new 2TB disk with Disk Provision Lazy Zeroed disk format per next link: Add a virtual-disk to panorama on an ESX server
  7. Execute the command " >request system system-mode panorama"
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