How many characters can be typed in the case comment section of a case in Case Management?

How many characters can be typed in the case comment section of a case in Case Management?

7765
Created On 07/06/20 21:52 PM - Last Modified 06/09/23 18:59 PM


Question


How many characters fit in the customer comment section on the customer support portal?

Answer


The comment section of a case on Case Management can hold 4000 characters. 
If more than 4,000 characters are added to the comment section then you will receive an error message.

"Error: Error occurred while loading a Visualforce page."
Other users also viewed:
Actions
  • Print
  • Copy Link

    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000008UggCAE&lang=en_US&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail

Choose Language