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GlobalProtect: 连接到 PanGPA.exe 时 Windows 安全认证弹出窗口GlobalProtect门户... - Knowledge Base - Palo Alto Networks

GlobalProtect: 连接到 PanGPA.exe 时 Windows 安全认证弹出窗口GlobalProtect门户/网关

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Created On 04/14/22 08:13 AM - Last Modified 03/24/23 07:37 AM


Symptom


  • 用户得到一个Windows 安全提示显示PanGPA.exe连接时需要身份验证GlobalProtect门户/网关
 
           图片.png       
 
  • PanGPA.log显示消息“连接等待时间过长,显示器仍在工作……”
(P7560-T2392)Debug( 325): 03/03/22 15:34:46:708 CPanSAMLView::OnDocumentComplete - a html page pop up, potential the SAML authentication login page
(P7560-T2392)Debug( 688): 03/03/22 15:34:47:020 Receive inactive message.
(P7560-T2392)Debug( 482): 03/03/22 15:34:50:088 CPanSAMLDlg::HideViewImpl - view is visible now.
(P7560-T2392)Debug(1416): 03/03/22 15:34:53:220 Wait too long in connecting, display still working...


Environment


  • GlobalProtect App使用 Azure 进行身份验证 SAML
  • PAN-OS firewall 配置有GlobalProtect门户/网关
  • 视窗 OS


Cause


  • 视窗firewall在用户机器中阻止来自GlobalProtectPanGPA过程


Resolution


  • 在 Windows 中允许 PanGPA.exe firewall


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    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000004O62CAE&lang=zh_CN&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail

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