The scrollbar prevents selecting/adding tags to policies/objects and file type in DLP plugin under data filtering profiles
5262
Created On 04/11/22 13:42 PM - Last Modified 07/17/25 04:19 AM
Symptom
The scrollbar prevents users from selecting or adding tags to policies or objects and file type in DLP plugin under data filtering profiles. In addition, the drop-down menu for selecting tags or file types is not visible.
- Unexpected behavior, tags are inaccessible in Security policy on Pan-OS version 10.2 on Google Chrome:
- Unexpected behavior, tags are inaccessible in address objects on Pan-OS version 10.2 on Google Chrome:
- Unexpected behavior, file type is inaccessible in DLP plugin under data filtering profiles on Pan-OS version 10.2 on Google Chrome:
- Expected behavior, tags are accessible in security policy on Pan-OS version 9.1.12 on Google Chrome:
Expected behavior, file type is accessible in DLP plugin under data filtering profiles on Pan-OS version 10.2 on Firefox:
Environment
- Palo Alto Firewalls
- PAN-OS 10.0.x 10.1.x
- All web browsers based on chromium open source project engine version over 98 impacted, example Google Chrome, Microsoft Edge, Brave browser, Opera.
Note: Chromium is a popular web browser engine. As you can see in the screenshot below, even Microsoft Edge is based on it.
Cause
Sofware Issue.
Resolution
- The issue is resolved under PAN-189982 in PAN-OS 10.1.6, 10.2.2 and above.
- Upgrading to the above or later versions will resolve the issue.
- Alternatively using a browser that is not based on the chromium engine, such as Firefox or Safari will also resolve the issue.
- Another option is to use "zoom in" function in the browser, it should reduce the size of the bar.