Panorama GUI fails to respond with "Error-500 Internal Server Error" message

Panorama GUI fails to respond with "Error-500 Internal Server Error" message

2342
Created On 03/31/22 04:44 AM - Last Modified 06/19/25 03:11 AM


Symptom


  • Panorama GUI slow to respond
  • "Error-500 Internal Server Error" is displayed.

Environment


  • Any Panorama
  • PAN-OS- 9.1.x and 10.1.x
  • GUI Access

Cause


The "web_backend" and "httpd" processes leaked descriptors, which caused activities that depended on the processes to fail.

Resolution


  1. The issue is fixed under PAN-187829 in PAN-OS 10.1.6 and 9.1.16
  2. Upgrade to the above versions will resolve the issue.
  3. Workaround is to restart Panorama.
Other users also viewed:
Actions
  • Print
  • Copy Link

    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000004NsoCAE&lang=en_US&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail