"Auto mongo backup: Failed to backup database 'pan_ms' collection 'msak' messages displayed in system log.

"Auto mongo backup: Failed to backup database 'pan_ms' collection 'msak' messages displayed in system log.

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Created On 02/08/22 17:53 PM - Last Modified 04/14/23 03:22 AM


Symptom


The following message is seen in system logs (show log system)  on a daily basis

Auto mongo backup: Failed to backup database 'pan_ms' collection 'msak':

 


Environment


  • Any Panorama
  • PAN-OS 10.1.x
  • System Logs


Cause


  • This message is a benign message that occurs when there are no entries configured under: GUI: Panorama > Device Registration Auth Key.
  • Device Registration Authentication Key is a new feature introduced in Pan OS 10.1.x
  • There will not be an entry required in that screen until a new 10.1 device is brought under Panorama management.
  • The system log will continue to be generated until an entry is added since there are no keys to backup in that table of the mongodb.


Resolution


  1. Create an Authentication Key which will populate the database for the "Auto mango backup" to complete successfully.
  2. Details of configuration can be found at Pan OS 10.1. Reference Articles: Authentication Key for Secure Onboarding.


Additional Information


 



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