"Auto mongo backup: Failed to backup database 'pan_ms' collection 'msak' messages displayed in system log.
8562
Created On 02/08/22 17:53 PM - Last Modified 04/14/23 03:22 AM
Symptom
The following message is seen in system logs (show log system) on a daily basis
Auto mongo backup: Failed to backup database 'pan_ms' collection 'msak':
Environment
- Any Panorama
- PAN-OS 10.1.x
- System Logs
Cause
- This message is a benign message that occurs when there are no entries configured under: GUI: Panorama > Device Registration Auth Key.
- Device Registration Authentication Key is a new feature introduced in Pan OS 10.1.x
- There will not be an entry required in that screen until a new 10.1 device is brought under Panorama management.
- The system log will continue to be generated until an entry is added since there are no keys to backup in that table of the mongodb.
Resolution
- Create an Authentication Key which will populate the database for the "Auto mango backup" to complete successfully.
- Details of configuration can be found at Pan OS 10.1. Reference Articles: Authentication Key for Secure Onboarding.
Additional Information