HIP Custom Check fails for Windows 11

• Since Windows 11 is a newly released OS version, the option for selecting Windows 11 is not available at present in the Host dropdown for a HIP Object (under Objects > GlobalProtect > HIP Objects).

 

• A custom Windows 11 check HIP configuration is setup as below:
• Registry Key: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion
• Key: ProductName
• Value: Windows 11 Pro
• Under Objects > GlobalProtect > HIP Objects > <your HIP Object> > Custom Checks

• Under Network > Global Protect > Portals > <your portal> > Agent > <your agent> > HIP Data Collection > Custom Checks

• HIP Custom Check fails for Windows 11. Looking at HIP information, we see big 'X's beside the registry checks

• Palo Alto Firewall
• HIP Object configured
• Windows 11 clients

• ​​​​​​PanGpHip.log (from the GP Client Debug logs) shows the following:

(P2920-T23136)Debug( 105): 10/25/21 14:41:05:956 User profile directory is C:\Users\testUser
(P2920-T23136)Debug( 167): 10/25/21 14:41:05:957 profileInfo username testUser, profile path (null), server (null)
(P2920-T23136)Error( 101): 10/25/21 14:41:05:964 CheckRegistryKey(): unknown registry root Computer.
(P2920-T23136)Debug( 50): 10/25/21 14:41:05:964 HipCustomCheck(): check registry key failed. Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion <<<<<<<<<<<<
(P2920-T23136)Debug( 736): 10/25/21 14:41:05:967 Check antimalware category V4...
(P2920-T23136)Debug(1522): 10/25/21 14:41:06:479 GetProductHipInfo for product: CrowdStrike Falcon (6.28.14210.0), vendor: CrowdStrike, Inc., signature: 2866
(P2920-T23136)Debug(1881): 10/25/21 14:41:06:768 Opswat Error(-11): An error when a method call was made on a component that does not support it., Method: WAAPI_MID_GET_LAST_SCAN_TIME, Signature: 2866, Category: 5(ANTIMALWARE), OESIS (V4 ver: 4.3.2290.0)
(P2920-T23136)Debug(1430): 10/25/21 14:41:06:768 >>> GetAntimalwareProductInfo for "CrowdStrike Falcon" took 288 ms
(P2920-T23136)Debug(1529): 10/25/21 14:41:06:768 >>> Check product "CrowdStrike Falcon" took 293 ms
(P2920-T23136)Debug(1522): 10/25/21 14:41:09:925 GetProductHipInfo for product: Windows Defender (4.18.2105.5), vendor: Microsoft Corporation, signature: 477
(P2920-T23136)Debug(1881): 10/25/21 14:41:09:927 Opswat Error(-23): An error when the system or product is in an invalid state to perform the invocation call requested., Method: WAAPI_MID_GET_RTP_STATE, Signature: 477, Category: 5(ANTIMALWARE), OESIS (V4 ver: 4.3.2290.0)

• ​The log indicates that the registry key was configured as "Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion"

1. Delete the word "Computer" in the above string to make this HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion
2. Commit the change and the issue should now be resolved