Prisma Cloud is not Generating Email Reports on Alerts

Prisma Cloud is not Generating Email Reports on Alerts

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Created On 12/20/21 06:44 AM - Last Modified 12/22/21 03:06 AM


Symptom


  • Prisma Cloud is not Generating Email Reports on Alerts configured here:
User-added image
 
 
 

Environment


  • Prisma Cloud

Cause


  • Prisma Cloud leverages the AWS SES service for email delivery.
  • Amazon SES accepts email messages up to 10 MB in size including any images and attachments that are part of the message: AWS SES FAQs
  • As such, Email delivery failures can occur owing to email size exceeding the AWS SES limitation of 10 MB.
  • Besides, Prisma Cloud also suggests a 9 MB maximum attachment size as mentioned here: Send Prisma Cloud Alert Notifications to Third-Party Tools

Resolution


  • Email size is inclusive of body, attachments, encoding etc.
  • Following workarounds can avoid Email delivery failures by limiting total email size below 10MB:-
1. Disable "Detailed Report" to exclude breakdown of the policy details for each cloud account being monitored. However, if "Detailed Report" is enabled, enable "Compress Attachment(s)". For this, Go to > Alerts > Reports > Add Alert Report.

Screenshot 2021-12-20 at 3.49.40 PM.png

2. Reduce the number of Prisma Cloud Policies or Disable the ones not in use.
3. Reduce the number of Accounts/Account Groups in the "Alert Rules" Configuration in Prisma Cloud.
 
 
 

Additional Information


For more information on How to Generate Reports on Prisma Cloud Alerts, refer : Generate Reports on Prisma Cloud Alerts
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