Authentication Failed error "No active entitlements found." when trying to access Prisma console
9334
Created On 10/26/21 18:01 PM - Last Modified 04/05/24 18:16 PM
Question
What procedure should be followed if "Authentication Failed! "No active entitlements found" error is displayed?
Environment
- Prisma Cloud
- Authentication failure error
Answer
- A possible reason for getting this error is entering the wrong password 5 times which locks out the user from the platform
- The only way to unlock the user's account is to request a password reset from the legacy/sign in page
- An example legacy sign-in link is https://app.prismacloud.io/login
- Replace 'app' in the above link with your appropriate stack for e.g. app2, app3, respectively
Additional Information
- This method will only work if the user is on the SSO bypass list
- If the user is not on the SSO bypass list then a work around is to create another account with a different email address
- The reset password is unique and NOT connected to their PANW or any other IDP SSO access