Panorama shows Shared Policy "Out of Sync" while its HA peer shows In-Sync
19220
Created On 10/22/21 20:23 PM - Last Modified 01/04/24 03:17 AM
Symptom
- The Active Panorama shows devices "In sync" for the "Shared Policy"
- The Passive Panorama shows devices "Out of Sync" for the "Shared Policy"
- Both Panorama Dashboards show:
Running Config Synchronized
App Version Match
Antivirus Version Match
Panorama Version Match
HA1 Up
Environment
- Panorama configured in (High-Availability)
- Palo Alto Firewalls in HA Pair managed by Panorama.
- PAN-OS 8.1 and above.
Resolution
- Compare the md5sum for each Device Group by running "show devicegroups name <name>"
primary-active)> show devicegroups name AZUS-DG
==========================================================================
Group: AZEUS2-Common-DG Shared policy md5sum:bc6e2758ae0e6854084343c23972a55c
(secondary-passive)> show devicegroups name AZUS-DG
==========================================================================
Group: AZEUS2-Common-DG Shared policy md5sum:b835dafbd8cde5a4d774719311e57ead
- If the md5sum is different for the DG's on both Panorama, then clear the md5cache on both active and passive panorama.
> debug md5sum_cache clear
> configure
# commit force
# exit
- The shared policy will now be in sync.