Moving Prisma Access Entitlements between support accounts
1694
Created On 05/26/21 13:03 PM - Last Modified 06/16/23 06:44 AM
Question
Is it possible to move Prisma Access Entitlements between Customer Support Portal (CSP) accounts?
Environment
Prisma Access
Answer
The transfer of Prisma Access Entitlements (no matter if Panorama- or Cloud-managed) is not supported by our system. If the Prisma Access entitlement is associated with a Panorama and / or a CDL license, transferring those licenses is not possible either because that would break product functionality.
Additional Information
How to Transfer Prisma Licenses across CSP Accounts?