"Session timed out" when logging on using Web GUI
34629
Created On 03/10/19 01:03 AM - Last Modified 10/12/26 09:59 AM
Symptom
- Unable to login to web UI with reason "session timed out"
- Able to login to CLI
- Issue affecting all users
- Disk Space usage on the firewall shows root partition full
> show system disk-space Filesystem Size Used Avail Use% Mounted on /dev/sda3 3.8G 3.8G 0 100% / /dev/sda5 7.6G 3.4G 3.8G 48% /opt/pancfg /dev/sda6 3.8G 2.7G 940M 75% /opt/panrepo tmpfs 493M 36M 457M 8% /dev/shm /dev/sda8 51G 6.6G 42G 14% /opt/panlogs
Environment
- NGFW or Panorama
- Supported PAN-OS versions
Cause
When root partition is full, firewall may not be able to perform management and maintenance tasks such as web GUI login, generate Tech Support File (missing logs), etc.
Resolution
- Refer to the below link to remove files from the root partition.
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClaJCAS - If the issue still persists, contact Support.