Changes to product-specific roles in the Customer Support Portal (CSP) coming soon
12606
Created On 03/07/19 00:53 AM - Last Modified 06/04/21 21:17 PM
Question
Beginning in April 2019, the following product-specific roles will no longer be administered in the Palo Alto Networks Customer Support Portal (CSP), and available directly on Cortex hub using your existing credentials:
Impacted products:
- Cortex Data Lake (formerly known as Logging Service)
- Traps
- Cortex XDR – Analytics (formerly known as Magnifier)
- Cloud Identity Engine (formerly known as Directory Sync Service)
- Cortex XDR – Investigation & Response (formerly known as XDR)
Answer
Question: What will happen to the current roles in the CSP?
Answer: The following roles (Logging Service, Traps, Magnifier, Cloud Identity Engine and XDR) will be migrated to Cortex hub as part of this change. User management and other roles will continue in CSP. We will be updating the legacy names and introducing new management flows as part of the upcoming release.
Question: How will I, as super user of our CSP account, administer the roles of these products: Cortex Data Lake, Traps, Cortex XDR – Analytics, Cloud Identity Engine, Cortex XDR – Investigation & Response?
Answer: Beginning in April, super users can assign roles for these products directly in Cortex hub.
Super users will continue to manage other roles on CSP.
See the Hub documentation for further details.