Dataplane went down: Error: HA Group 1: Dataplane is down: too many dataplane processes exited

Dataplane went down: Error: HA Group 1: Dataplane is down: too many dataplane processes exited

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Created On 03/06/19 19:23 PM - Last Modified 06/13/25 18:24 PM


Symptom


  • HA Failover
  • Dataplane down
Error: HA Group 1: Dataplane is down: too many dataplane processes exited

Environment


  • PA-820 or PA-850  
  • PAN-OS 8.0.12 or lower

Cause


  • The issue is caused by the handling of fragmented packets which can cause the firewall to restart. 

Resolution


  1. Upgrade to PAN-OS 8.0.13 or higher

Additional Information


  • PAN-96130
https://docs.paloaltonetworks.com/pan-os/8-0/pan-os-release-notes/pan-os-8-0-addressed-issues/pan-os-8-0-13-addressed-issues.html
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