What command can resolve the error message "Timed out while getting config lock. Please try again"?

What command can resolve the error message "Timed out while getting config lock. Please try again"?

31219
Created On 03/05/19 03:23 AM - Last Modified 01/08/20 23:08 PM


Question
Any show command via the CLI display the error:  "Server error : Timed out while getting config lock. Please try again."

CLI error:
Error message on cli

Similar message is seen in GUI as well:
"Timed out while getting config lock. Please try again."

Web GUI error:
User-added image




 


Environment
  • PAN-OS 8.0 and above.
  • Any Palo Alto Firewall.
  • Any Panorama.


Answer
Restart management server by running the below command:
> debug software restart process management-server
If the issue is still seen, reach out to TAC while referencing this article for further troubleshooting.
 


Actions
  • Print
  • Copy Link

    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000boGdCAI&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail

Attachments