How to Repair the Error: Failed to install licenses. Cannot apply a provisioning license feature to an already provisioned device
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Created On 02/28/19 01:46 AM - Last Modified 06/01/21 20:17 PM
Objective
How to Repair the Error: Failed to install licenses. Cannot apply a provisioning license feature to an already provisioned device
Environment
- PANOS-8.1.4
- PA-VM-300
- Microsoft Azure Host
- VM trial licenses with recent purchase of official license
- During installation of the new license the following error occurs:
Error: Failed to install licenses. Cannot apply a provisioning license feature to an already provisioned device
Procedure
2 possible solutions:
1. Open a Tech Support case to have the VM reset of all licenses on the backend by one of our Support Engineers
or
2.
- Deactivate VM and REBOOT
- Under CSP, Deactivate License (s) and upload the dact_lic.xxxxxxxx.tok file created
- After the VM FW comes back, there will be no serial number
- Under CSP search for the new auth-code under Add VM-Series Auth-Code and Register VM (using CPUID and UUID)
- Under VM FW click on Retrieve license keys from license server
- VM FW will restart again with the new serial with the new license
Additional Information
Option 1 may be quicker and easier but if that is not applicable to your situation then proceed to option 2.