Auto commit failing after upgrading from PAN-OS 8.0 to 8.1

Auto commit failing after upgrading from PAN-OS 8.0 to 8.1

8277
Created On 04/03/20 01:24 AM - Last Modified 08/01/20 01:59 AM


Symptom


  • Upgraded from PAN-OS 8.0 to 8.1.
  • After reboot, not able to access GUI.
  • Not able to SSH.
  • Only console access is working.
  • Auto commit failing with error below.
Warnings:                                                                       
Details:Invalid subnet mask 255.255.255.1 in dhcp server option(Module: dhcpd)  
Commit failed                                                                   
Failed to commit policy to device

 


Environment


  • PA-500
  • Upgrading PAN-OS from 8.0 to 8.1 or higher


Cause


Invalid subnet mask causing the issue.

Resolution


  1. You will need to fix the DHCP subnet mask via CLI using the command below. Replace <name> with the interface configured for dhcp.
> configure
# set network dhcp interface <name> server option subnet-mask <value> 
  1. Commit force
# commit force

 


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