Unable to log into Web Interface

17497

Created On 04/02/20 00:26 AM - Last Modified 10/08/20 00:06 AM

Web Interface

Device Management

7.1

PAN-OS

Symptom

Error when trying to log into GUI
Able to log in via CLI

Environment

PAN-OS 7.1.
PA-200 Firewall.

Cause

Root partition is 100% full

admin@PA-200> show system disk-space

Filesystem Size Used Avail Use% Mounted on
/dev/sda3 1.9G 1.9G 0 100% /
/dev/sda5 6.6G 3.9G 2.5G 61% /opt/pancfg
/dev/sda6 1.9G 695M 1.2G 38% /opt/panrepo
tmpfs 1.3G 116M 1.2G 10% /dev/shm
/dev/sda8 2.4G 1.9G 390M 84% /opt/panlogs

Resolution

You need to clear disk space in root from CLI. Below is some data you can delete.

Packet Captures:

admin@PA-200> delete debug-filter file
  dr.pcap   2020/04/01 17:19:03        5785.6K
  fw.pcap   2020/04/01 17:19:00        4905.3K
  rx.pcap   2020/04/01 17:19:03        7317.9K
  <value>   Filename

Archived system logs listed:

> delete debug-log mp-log file *.1
> delete debug-log mp-log file *.2
> delete debug-log mp-log file *.3
> delete debug-log mp-log file *.4
> delete debug-log mp-log file *.old

Delete old content:

> delete content cache old-content

Core files:

> delete core management-plane file
drwxrwxrwx 2 root root 4.0K Jun 10 20:15 crashinfo
-rw-rw-rw- 1 root root 867M Jun 12 13:38 devsrvr_4.0.3-c37_1.gz
-rw-rw-rw- 1 root root  51M Jun 12 13:39 core.20053

If you are still not able to log in please contact support.

Additional Information