Users are not visible when connect to Portal clientless VPN

• Users are able to connect to internal resources via Global Protect Clientless. However, Firewall does not show any users connected to Portal

• From CLI, run following command:

> show global-protect-portal current-user portal Portal filter-user user <username>

Could not find matching user sessions

or

> show global-protect-portal current-user portal Portal filter-user all-users

Could not find matching user sessions

• The output of the command tells us there is no users connected 
• Also run the following command to make sure clientless VPN tunnel are not run out

> show global-protect-portal statistics

GlobalProtect Portal : Portal
Vsys-Id : 0
Total sessions : 45
Total current valid sessions : 9
Total timed out sessions : 30
Truncated cookie cache : 0
Failed to send msg MP -> DP : 0
Invalid Session req from DP -> MP : 3
Sess CK valid MP->DP : 0
CK Update for domain MP -> DP : 0
Set-CK Update DP -> MP : 137
Session update DP -> MP : 2365

• You can see that there are current session established in Portal  

• NGFW
• PANOS 9.x
• GlobalProtect Portal Clientless VPN

• Portal Table ID is corrupted and resolution is to create a new Portal using the same configuration from corrupted Portal.
• Do NOT clone Portal since it may copy the corrupted file.

1.  Make sure to open a maintenance window to make these changes
2. Create a snapshot of the configuration under: Device > Setup> Operations
3. Create another Portal with different name and copy all configurations manually from corrupted Portal to new Portal
4. Disable old Portal and commit 
5. Test it