“authcodes” file not found during bootstrap
0
Created On 03/12/20 15:23 PM - Last Modified 07/19/22 23:17 PM
Symptom
PA-VM is deployed using bootstrap process and the configuration is picked up as desired however, PA-VM boots up without license being applied.
- Log in to the firewall CLI and execute below CLI command:
> debug logview component bts_details
s1mp bts_details 2020-01-21 10:19:59: DEBUG: panup-all-antivirus-* file not found on media
s1mp bts_details 2020-01-21 10:19:59: DEBUG: panupv2-all-contents-* file not found on media
s1mp bts_details 2020-01-21 10:19:59: DEBUG: authcodes file not found on media
s1mp bts_details 2020-01-21 10:19:59: DEBUG: decrypt.key file not found on media
s1mp bts_details 2020-01-21 10:19:59: DEBUG: panup-all-antivirus-* file not found on media
s1mp bts_details 2020-01-21 10:19:59: DEBUG: panupv2-all-contents-* file not found on media
s1mp bts_details 2020-01-21 10:19:59: DEBUG: authcodes file not found on media
s1mp bts_details 2020-01-21 10:19:59: DEBUG: decrypt.key file not found on media
or
- Review bts_details logs to understand and verify the failure events under below path (from Techsupport File)
/opt/panrepo/logs/bts_details.log
2020-01-21 10:19:59: DEBUG: panup-all-antivirus-* file not found on media
2020-01-21 10:19:59: DEBUG: panupv2-all-contents-* file not found on media
2020-01-21 10:19:59: DEBUG: authcodes file not found on media
2020-01-21 10:19:59: DEBUG: decrypt.key file not found on media
2020-01-21 10:19:59: DEBUG: panupv2-all-contents-* file not found on media
2020-01-21 10:19:59: DEBUG: authcodes file not found on media
2020-01-21 10:19:59: DEBUG: decrypt.key file not found on media
- Above CLI output indicates “authcodes” file is missing
- Verify if a file titled “authcodes” exists in the licenses folder within the bootstrap package.
Environment
- Platform: PA-VM
- PAN-OS / Plugin Version: Any
- Deployment: New, Bootstrapped
Cause
- “authcodes” file is either missing within the “license” folder or the filename might be incorrect
- File being commonly named as “authcodes.key” or “authcodes.txt” instead of “authcodes”
Resolution
- Ensure file named “authcodes” exists in “License” folder within the bootstrap package with a valid auth code and without any typos in the filename