How to change the Device Name of a SN via the Customer Support Portal

How to change the Device Name of a SN via the Customer Support Portal

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Created On 03/05/20 08:15 AM - Last Modified 07/26/23 22:07 PM


Objective


Provides the steps to change device name for a SN on Customer Support Portal

Environment


Customer Support Portal (CSP)

Procedure


Option 1: 

1: Log into Support portal support.paloaltonetworks.com
  • Select Products 
  • Select Devices
  • Search for the SN
  • Select the SN
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2: Click on the serial number hyperlink
  • Type the device name
  • Submit the change
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Option 2: 

1: Log into Support portal support.paloaltonetworks.com
  • Select Products
  • Select Assets
  • Search for the SN
  • Select the SN 
image.png

2: Once you have the SN
  • Click on Account Actions
  • Select Device Tab
image.png

3: Select the appropriate Device Tag Name to Edit or Delete

image.png

4: Once complete, click Submit
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