How to check Wildfire Status
18814
Created On 03/04/20 14:17 PM - Last Modified 05/13/20 13:57 PM
Objective
If a you are having an issue with Wildfire uploads, or Wildfire API key not working the first thing to check is the Wildfire Status.
Go to https://status.paloaltonetworks.com/ look at the top section for current issues with any of the cloud systems, especially paying attention for Wildfire statuses.
Usually Wildfire incidents will be listed with Orange Highlighting around them for easy identification.
The first part is the most current update;
Update - We are continuing to monitor for any further issues.
Mar 3, 18:24 UTC
Next is the current engineering status;
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 3, 01:44 UTC
Next part is the issue;
Investigating - WildFire is currently experiencing an issue in US cloud. We are actively working on this issue and will provide another update by Mar 2 22:00 UTC 2020 with further details.
Then Customer Impact;
Customer Impact: Get Verdict API call partially fail
And finally the workaround if any;
Workaround: N/A
Mar 2, 18:57 UTC
If this is an issue on a past day scroll to the bottom.
Look under Past Incidents. If there was an incident on the day of the issue it will be listed here.
These contain the same information as above.
Date of Issue:
Feb 29, 2020
WildFire Issue
Current Status;
Resolved - This incident has been resolved.
Feb 29, 20:02 UTC
Investigating - WildFire is currently experiencing an issue in US Cloud. We are actively working on this issue and will provide another update by Feb 29 23:00 UTC 2020 with further details.
Customer Impact: Processing of customer samples is delayed
Workaround: N/A
Feb 29, 18:43 UTC
If you do not see an issue listed that fits your current problem then open a support ticket.
List the Product Problem area as Wildfire.