Image File Authentication Error in FIPS-CC mode During Software Download
13522
Created On 02/14/20 18:32 PM - Last Modified 07/28/20 20:30 PM
Symptom
Firewall on FIPS-CC mode going down while downloading a pan os with the error "Image File Authentication Error" in the system logs.
Environment
- Model: PA-850
- panos-version: 8.1.11
- operational-mode: fips-cc
Cause
- In FIPS-CC mode, whenever a PAN-OS file is downloaded it checks the integrity of the file.
- If the image authentication fails, the system will take the necessary steps to keep it safe.
- In some cases, the reboot allows the proper revert of a partially updated file system.
- This happens when the "check now" (Device > Software) is not clicked before downloading the PAN-OS.
Resolution
Please click "Check Now" under Device > Software before downloading any PAN-OS
see image below