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Image File Authentication Error in FIPS-CC mode During Software... - Knowledge Base - Palo Alto Networks

Image File Authentication Error in FIPS-CC mode During Software Download

13519
Created On 02/14/20 18:32 PM - Last Modified 07/28/20 20:30 PM


Symptom


Firewall on FIPS-CC mode going down while downloading a pan os with the error "Image File Authentication Error" in the system logs.

Environment


  • Model: PA-850
  • panos-version: 8.1.11
  • operational-mode: fips-cc


Cause


  • In FIPS-CC mode, whenever a PAN-OS file is downloaded it checks the integrity of the file.
  • If the image authentication fails, the system will take the necessary steps to keep it safe.
  • In some cases, the reboot allows the proper revert of a partially updated file system.
  • This happens when the "check now" (Device > Software) is not clicked before downloading the PAN-OS. 


Resolution


Please click "Check Now" under Device > Software before downloading any PAN-OS

see image below
Device > Software > Check Now tab


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    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000POh2CAG&lang=en_US&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail

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