Throughput issues when traversing through Firewall in OCI
11068
Created On 02/13/20 15:44 PM - Last Modified 04/04/20 00:07 AM
Symptom
- When traffic between OCI instances traverse through the firewall we either see throughput issues or the traffic stops traversing completely.
- Perform PAN-OS traffic troubleshooting to identify the traffic flow and see if packets are received on PA-VM
- Perform packet captures on the firewall based on configured filters to see if any packets are captured. In this case, TCP connection is being reset due to timeout.
- Monitor Global counters to see if the packets are getting dropped.
show counter global filter delta yes packet-filter yes
- In this case, packets are exceeding configured MTU
Environment
- Platform: VM-Series Firewall
- PAN-OS / Plugin Version: Any
- Deployment: Any
Cause
- PA-VM interfaces are being set to use MTU of 1500 whereas OCI spins up VM instances in jumbo mode by default.
- By default, OCI Compute instances use an MTU of 9000
https://docs.cloud.oracle.com/en-us/iaas/Content/Network/Troubleshoot/connectionhang.html
Resolution
- Enable Jumbo Frames on the Firewall.
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClVaCAK
Additional Information