Error: An active license is required for this feature

Error: An active license is required for this feature

52019
Created On 02/10/20 22:30 PM - Last Modified 08/25/25 20:21 PM


Symptom


  • Receiving error "An active license is required for this feature"
  • This happens when using "check Now under GUI: Device > Software
  • This can happen during when trying to configure a feature as well.

Error message

Environment


  • Palo Alto Firewalls
  • Supported PAN-OS

Cause


The expired license on the Firewall is not deleted.

Resolution


  1. Go to Device > Licenses
  2. Click on 'Retrieve license keys from license server' 
  3. Remove the expired licenses from the CLI using the following CLI command.
    • > delete license key ? 
    • > delete license key ( put in the expired license key)
  4. Go to Device > Software
  5. Click on 'Check Now'
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    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000POd5CAG&lang=en_US%E2%80%A9&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail

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