Error: An active license is required for this feature
52015
Created On 02/10/20 22:30 PM - Last Modified 08/25/25 20:21 PM
Symptom
- Receiving error "An active license is required for this feature"
- This happens when using "check Now under GUI: Device > Software
- This can happen during when trying to configure a feature as well.
Environment
- Palo Alto Firewalls
- Supported PAN-OS
Cause
The expired license on the Firewall is not deleted.
Resolution
- Go to Device > Licenses
- Click on 'Retrieve license keys from license server'
- Remove the expired licenses from the CLI using the following CLI command.
- > delete license key ?
- > delete license key ( put in the expired license key)
- Go to Device > Software
- Click on 'Check Now'