GlobalProtect Client Credentials Are Being Cleared Even Though "Save User Credentials" Is Enabled

• When connecting with the Global Protect client, the client is prompting for username and password
• Under the Global Protect Portal -> Configs -> Authentication tab, the "Save User Credentials" is set to "Yes" (saving both username and password) or to "Save Username Only"

• Palo Alto Firewalls
• Global Protect App on Windows, Mac, or Android

• The user is clicking the "Sign Out" button to disconnect from GlobalProtect.
• By design, the "sign out" button is meant to clear the user credentials.  This is expected behavior.

• When the user clicks "Sign Out", a warning is presented indicating that the saved credentials will be cleared:

• After "sign out" the user is prompted to enter credentials on the next connection attempt (credentials have been cleared):

1. The "Save User Credentials" will preserve the user credentials when the user "Disconnects" from Global Protect in "On Demand" connection method, and also when the user is reconnecting in Always-on modes.

 

2. To preserve the user credentials, do not click the "Sign Out" button.

Refer to the similar article :  When is the Authentication cookie deleted from GlobalProtect app?