Unable to connect Apple devices running IOS 13 or macOS 10.15 to Global Protect VPN.

Unable to connect Apple devices running IOS 13 or macOS 10.15 to Global Protect VPN.

14498
Created On 01/21/20 01:36 AM - Last Modified 09/21/26 08:25 AM


Symptom


Unable to connect Apple devices running IOS 13  or macOS 10.15 to Global Protect VPN.

Environment


  • GlobalProtect Client
  • Client OS: Apple iOS 13 and later; macOS 10.15 and later
     

Cause


 

There are new security requirements for TLS server certificates in iOS 13 and macOS 10.15.

 

https://support.apple.com/en-us/HT210176

Resolution


Need to generate the certificate which follows the new guidelines introduced by Apple.
Or else the devices will not trust the certificate.
 

https://support.apple.com/en-us/HT210176
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