Error: encfilesize is xxxxxxxx No threat content update is applied. No valid Threat prevention license. exiting with 255
26212
Created On 12/04/19 20:53 PM - Last Modified 07/09/20 18:50 PM
Symptom
- While updating content, the following error occurred:
"Failed to update content with following message: encfilesize is xxxx No threat content update is applied. No valid Threat prevention license. exiting with 255"
- Error should not be occurring as Threat license is valid
Environment
- PAN Firewall
- Valid threat license
Cause
Even though the Customer's Support Portal confirms that the Threat license is valid until 2021, there exists an expired Threat license key found on the firewall via CLI.
Resolution
- Delete the expired license key :
> delete license key (press tab) Select old expired license key and delete it.
- From the GUI, retrieve new license again from Device-->Licenses
- Verify you are able to fetch license now and update your threat database.