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Cannot replace device on Panorama - Knowledge Base - Palo Alto Networks

Cannot replace device on Panorama

11127
Created On 11/08/19 03:45 AM - Last Modified 02/05/20 03:06 AM


Symptom


When replacing a device on Panorama with the replace device command (typically after a RMA), Error message "Server error: Could not execute rename command" is displayed.
>replace device old 001234567890 new 00123456789 
Server error : Could not execute rename command

 


Environment


  • Any Panorama.
  • Any PAN-OS.
  • Replacement of a device managed from Panorama.


Cause


The issue happens when number of digits between the serial number of the old device is larger than the new replacement device.

Example:
Old  SN: 000123456789 
New SN: 00012345678    


Resolution


Check the number of digits of the new serial number with the number of digits in the old serial number. This number should match.
If there is a mismatch, prepend to the new serial number a '0'

Ex : 00012345678     ----> 0000123456789            
 
 > replace device old 00123456789 new 000012345678


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