WF-500 Generating critical alerts For VMCTRL processes

WF-500 Generating critical alerts For VMCTRL processes

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Created On 11/01/19 16:58 PM - Last Modified 06/13/25 18:29 PM


Symptom


  • Errors are seen in WF-500 system log (show log system)
2019/10/11 x critical general vmctrl_06: Exited 4 times, must be manually recovered.
2019/10/11 x critical general vmctrl_04: Exited 4 times, must be manually recovered.
2019/10/11 x critical general vmctrl_01: Exited 4 times, must be manually recovered.
 
  • The output from "show system software status" indicates processes are stopped
Process  vmctrl_01   stopped  (pid: -1) - Exit Code: 0
Process  vmctrl_02   stopped  (pid: -1) - Exit Code: 0
Process  vmctrl_03   stopped  (pid: -1) - Exit Code: 0
Process  vmctrl_04   stopped  (pid: -1) - Exit Code: 0
 

 


Environment


  • WF-500
  • PAN-OS 8.1.10 and below.


Cause


This issue has been observed on PAN-OS releases prior to 8.1.10.

Resolution


  1. Upgrade the WF-500 to PAN-OS the8.1.10 or higher to fix.
  2. If the issue persists after upgrade to 8.1.10 or higher, Open a new case with TAC.


Additional Information


Note: The output of show log system command has been edited to remove some non essential fields like time and general.

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