WF-500 Generating critical alerts For VMCTRL processes
752
Created On 11/01/19 16:58 PM - Last Modified 06/13/25 18:29 PM
Symptom
- Errors are seen in WF-500 system log (show log system)
2019/10/11 x critical general vmctrl_06: Exited 4 times, must be manually recovered.
2019/10/11 x critical general vmctrl_04: Exited 4 times, must be manually recovered.
2019/10/11 x critical general vmctrl_01: Exited 4 times, must be manually recovered.
- The output from "show system software status" indicates processes are stopped
Process vmctrl_01 stopped (pid: -1) - Exit Code: 0
Process vmctrl_02 stopped (pid: -1) - Exit Code: 0
Process vmctrl_03 stopped (pid: -1) - Exit Code: 0
Process vmctrl_04 stopped (pid: -1) - Exit Code: 0
Environment
- WF-500
- PAN-OS 8.1.10 and below.
Cause
This issue has been observed on PAN-OS releases prior to 8.1.10.
Resolution
- Upgrade the WF-500 to PAN-OS the8.1.10 or higher to fix.
- If the issue persists after upgrade to 8.1.10 or higher, Open a new case with TAC.
Additional Information
Note: The output of show log system command has been edited to remove some non essential fields like time and general.