Device config push fails after upgrade to 9.0.X

Device config push fails after upgrade to 9.0.X

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Created On 10/25/19 01:39 AM - Last Modified 11/02/19 02:21 AM


Symptom


Issue :
  • Panorama commit fails after upgrade to 9.0.4, some of the DG commit fails to get pushed to the device and the commit errors out immediately without a valid reason. Some other device group commits works fine. 
  • In the below error example, push to devices in DG "Group 1" was failing.
  • "Show jobs all" shows commit "Failed" with no reason on Panorama.
  • No commit job was sent and started on the end device which was part of DG "Group 1".

Configd.log shows the below error message:
2019-10-22 17:26:38.680 -0600 Error: pan_file_to_xml(pan_xml_utils.c:548): error parsing file /opt/pancfg/mgmt/groups/Group 1 - Tuesday 1000/pre80-panorama-config.xml
2019-10-22 17:26:38.680 -0600 Error: pan_mgmtop_commit_all_sp_job(pan_ops_cms.c:1744): failed to read Pre80-config to be pushed for DG


 


Environment


Panorama upgraded from 8.1.X to 9.0.X

Resolution


Solution steps : 
  1. Choose the DG with the issue, in the case of the example DG "Group 1".
  2. Choose the parent DG from where the config was inherited from if applicable.
  3. Choose any policy and make any dummy change and click OK.
  4. Commit to Panorama.
  5. Commit and push config to device. 


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    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PNCmCAO&lang=en_US&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail

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