How to Register and Activate an Eval Hardware Serial Number

How to Register and Activate an Eval Hardware Serial Number

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Created On 07/26/19 18:44 PM - Last Modified 10/31/19 20:41 PM


Objective


This guide will walk a user through the steps required to register their Evaluation hardware serial number in the Palo Alto Networks Customer Support Portal.

Procedure


Register the device serial number to activate the licenses
  1. Login to the Customer Support Portal at https://support.paloaltonetworks.com
  2. In the navigation menu on the left side of the screen, click Assets then Devices.
customer support portal navigation to assets then devices
  1. Click the Register New Device button.
register new device button
  1. Select the option Register device using Serial Number or Authorization Code and click Next
device registration select device type
  1. In the Serial Number field, enter the device serial number from the Hardware Evaluation Approved email that you received for the eval request.
  2. (Optional) Device Name: use this field to enter a description of the device for your own reference
  3. (Optional) Device Tag: Use this field you would like to add a special device tag to identify a group of devices.
device registration serial number, device name, and device tag
  1. Enter the physical location information for where the device is being used.
device physical location information
  1. Read the EULA and Support Agreement.
  2. If you agree, click Agree and Submit
end user license agreement
  1. (Optional) Click Run Day 1 Configuration to create a sturdy baseline configuration that IronSkillet and Best Practice Assessment configurations can build on.
  2. If you're not creating a Day 1 Configuration file, click Skip this step.
congratulations your device has been successfuly registered

Retrieve the licenses on the device
Now that the device licenses have been activated, you will need install them on the device itself. There are two methods for doing so depending on whether the device is connected to the internet or not.
  • Device has internet connection
    1. Login to the management web interface for your device
    2. ​​​​​​​Select the Device tab at the top of the screen.
    3. Select Licenses in the left navigation menu.
    4.  Click Retrieve license keys from license server.
    5. Verify the licenses have successfully activated.
  • Device is not connected to the internet
    1. In the Support Portal, go to Assets > Devices.
    2. Locate the device serial number that you registered in the previous section.
    3. In the License column, click the download icon next to each license to download the individual key files for your device.
    4. Login to the management web interface for your device.
    5. Select the Device tab at the top of the screen.
    6. Select Licenses in the left navigation menu.
    7. Click Manually upload license key.
    8. Upload all of the individual key files.
    9. Verify the licenses have successfully activated.
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