How to register for access to the Support Portal for Evals
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Created On 07/25/19 15:08 PM - Last Modified 06/29/20 14:28 PM
Objective
This guide will walk a new user through the steps required to register for access to the Support Portal using the Eval Request information.
Procedure
- Go to https://support.paloaltonetworks.com/UserAccount/PreRegister
- Enter Your Email Address and click Submit
- Select the option Register device using Serial Number or Authorization Code and click Submit
- Enter your name and contact information in all of the required fields.
- In the field Device Serial Number or Auth Code, enter the serial number or auth code provided to you in the Eval Request Approved email.
- The Sales Order Number or Customer Id field should automatically convert to say Eval-ID.
- Enter the Eval-ID from the Eval Request Approved email. The format is E#####.
- Review the End User Agreement, and click the checkbox if you accept it.
- Click Submit.
If you are joining an existing Support account that has a Super User already associated with it, then you will not be able to login to the Support portal until that user approves your membership.
- If you do not know who the account Super User is and your membership has not been approved within 24 hours, please reply-all to the Eval Request Approved email you received, and ask the eval team to provide you a list of the Super Users registered to the support account you are trying to access.