Firewall PAN-OS Version shows "Unknown Version" in GUI

Firewall PAN-OS Version shows "Unknown Version" in GUI

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Created On 07/23/19 02:35 AM - Last Modified 07/15/24 18:52 PM


Symptom


  • Unable to upgrade device software.
  • When attempting to upgrade the error "Unknown Version" will pop up.  

Environment


PA-VM

Resolution


  1. Restart the management plane
>debug software restart process management-server
  1. If restarting management server fails, see if you can perform a system reboot.
  2. To validate the resolution, check the system info on the GUI dashboard or CLI if it is displaying the correct PAN OS version.  
  3. You should now be able to successfully upgrade the device. 
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