Is Panorama Central Management Software covered by Enterprise Support Agreement (ESA)?

Is Panorama Central Management Software covered by Enterprise Support Agreement (ESA)?

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Created On 06/12/19 20:48 PM - Last Modified 04/27/26 17:40 PM


Question


Is Panorama covered by ESA?

Answer


  1. A standalone VM Panorama, not created in conjunction with a VM firewall is not covered by ESA.  You will have to purchase individual support license for the device. Point 6.e from the Enterprise Program (for Hardware Support) section of the ELA/ESA official document confirms this limitation:
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  1. Physical Panorama devices (M-Series Devices) are covered by ESA.
  2. VM Panoramas created with a VM perpetual bundle license which enables you to create the Panorama device, (i.e. VM-1000 HV) are covered by VM-ELA.

Additional Information


Standard Palo Alto Networks terms and conditions governing Enterprise Agreement
 
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