Panorama M-100 upgrade to 9.0.x failing because of insufficient memory

28221

Created On 04/19/19 15:55 PM - Last Modified 04/24/19 16:10 PM

M-100 Appliance

Software Updates

Analysis

8.1

9.0

Hardware

Panorama

Symptom

Panorama M-100 upgrade from 8.1.x to 9.0.x fails with below error:

Operation Software Install
   Status Completed
   Result Failed
  Details Failed to install 9.0.0 with the following errors.
          SW version is 9.0.0
          Error: Could not upgrade to version 9.0.0 because of insufficient memory.
          Please upgrade system memory to continue with the software upgrade. Available = 16025MB, Required = 29491.2MB
          Failed to install version 9.0.0 type cms
 Warnings

Environment

Panorama
M-100 Appliance

Cause

Panorama M-100 appliance is running with16GB of dual in-line memory modules (DIMMs). For M-100 appliances, 9.0.x requires upgrading the memory to 32GB or more when installing.

Resolution

Upgrade memory of the M-100 appliance from 16GB of dual in-line memory modules (DIMMs) to 32GB of DIMMs or more.

Verify that the appliance has 16GB of memory:
> show system resources | match Mem:

Additional Information

For additional information, please reference the articles below:
https://docs.paloaltonetworks.com/panorama/9-0/panorama-admin/set-up-panorama/install-content-and-software-updates-for-panorama/install-updates-for-panorama-with-internet-connection.html
https://docs.paloaltonetworks.com/content/dam/techdocs/en_US/pdf/hardware/m-100/m-100-appliance-memory-upgrade-guide.pdf