Why Does WildFire Registration Fail with Error 'download server list failed. response code 401'?
14961
Created On 04/09/19 04:12 AM - Last Modified 04/09/19 17:42 PM
Question
Varrcvr Debug Logs indicate that WildFire registration failed with error "download server list failed. response code 401." Why does that happen?
debug: pan_fbd_cloud_register_try(pan_fbd_fwd.c:8020): start selecting best server
pan_fbd_cloud_getserv(pan_fbd_fwd.c:3808): Public Cloud fwd getserv: https://sg.wildfire.paloaltonetworks.com/api/1.0/box/getserv/device_id=XXXXXXXXXXXXXXXXX&panos_version=9.0.0&hardware_model=PA-VM
debug: pan_fbd_cloud_getserv(pan_fbd_fwd.c:3819): cloud response code: 401, curl return No error
debug: pan_fbd_cloud_getserv(pan_fbd_fwd.c:3821): get server list from cloud:
HTTP/1.1 401 Unauthorized
Server: nginx
Date: XXXXXXXXXXXXXXXXXXXX
Content-Type: text/html
Content-Length: 188
Connection: keep-alive
ebug: pan_fbd_cloud_register_try(pan_fbd_fwd.c:8032): download server list failed. response code 401Answer
This indicates there is an issue connecting to the WildFire cloud. Your connection may be blocked or there might be an issue with the cloud instance. Please try registering to a (different) regional cloud or the global cloud: WildFire Global Cloud
- Go to the Device tab
- In setup, open the WildFire tab
- Select the menu item for General Settings
- Change the WildFire Public Cloud address
If you are unable to resolve the issue, please open a support case with the above logs and tech support file.