Unable to upgrade or remove GP Agent due to "The specified account already exists" error

Unable to upgrade or remove GP Agent due to "The specified account already exists" error

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Created On 04/06/19 00:48 AM - Last Modified 01/08/25 11:00 AM


Symptom


Issue occurs when uninstalling, removing, or upgrading GlobalProtect (GP) Agent.
Error message - "The specified account already exists."

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Environment


  • Affects GP Agent 4.0 and 4.1
  • Windows 7 / 10

Cause


Cause due to msiexec.exe blocking the uninstall for GP Agent 4.1.2

Resolution


  1. Press Ctrl+Alt+Delete and Start the Task Manager.
  2. In the Task Manager, find any third-party msiexec programs that are currently running (for example, msiexec command line - Google Search).
  3. Select the third party installer and click End Task to stop it.
Documentation for more detailed steps:
https://docs.paloaltonetworks.com/globalprotect/4-0/globalprotect-agent-user-guide/globalprotect-agent-for-windows/fix-a-microsoft-installer-conflict

Additional Information


It can also be due to Windows .msi installer not working correctly.

To fix, download the Windows cleanup utility tool.
https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed
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