Uninstalling Traps agent on macOS
17003
Created On 03/28/19 23:09 PM - Last Modified 03/13/24 12:22 PM
Objective
Uninstall Traps or Cortex XDR agent on macOS on the endpoint.
Environment
- Traps agent on macOS
- Cortex XDR agent
Procedure
For 4.x and 5.x agents:
- Open Terminal
- From Terminal, navigate to /Library/Application\ Support/PaloAltoNetworks/Traps/
- Run the command: sudo ./uninstall.sh
For 7.x and 8.x agents:
- Open Terminal
- From Terminal, navigate to /Library/Application\ Support/PaloAltoNetworks/Traps/bin folder
- Run the command: sudo ./traps_uninstaller_tool <password>
NOTE:
a. Where <password> is the Traps Agent uninstall password.
b. In case you have special characters into the password please make sure to add '' Single Quotes.
Example: sudo ./traps_uninstaller_tool 'password'