Adding a GCP account after deleting it in Prisma Cloud, fails with error: Internal Error:
0
Created On 02/13/19 22:17 PM - Last Modified 07/19/22 23:12 PM
Symptom
In Prisma Cloud console, after deleting a GCP Project or GCP Master Service Account, user tried to add the entire GCP Organization. It failed with an error:
Internal Error:
Resource ID: <ID>
Environment
Prisma Cloud
GCP (Google Cloud Platform)
Cause
If a GCP non-organization (Project or Master Service Account) Cloud Account in Prisma Cloud is deleted, it can be re-added within 24 hours as a non-organization account.
GCP Organizations cannot be deleted in Prisma Cloud.
In this case, the user deleted a non-organization account, tried to re-add it as an organization account. It did not work, as there is a 24-hour caching period during which time the account re-add as an organization account is not allowed.
Resolution
After deleting a GCP Project or GCP Master Service Account in Prisma Cloud,
- They can be re-added as a GCP Project or GCP Master Service Account immediately
- They can be re-added as a GCP Organization after approximately 24 hours (caching time)